Search
Close this search box.
Ships in Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island
  • Hardy
  • Canadian Grown
  • Value Packs
  • Shipped in ON, QC, NB, NS, PE

Answers to Frequently Asked Questions

A few handy answers to questions you may have...

 

All year round! We close for the winter on October 31st, but continue to take orders for next year. As soon as your plants become available in the spring / summer, we will ship them to you. (Orders placed by October 31st, will be shipped the year they are ordered.)

We wouldn't recommend it! We are a plant grower and supplier; and we don't have sufficient personnel to provide a design service. If you are looking for more advice, work with a local  landscape designer.

Our plants are propagated and hand raised in Canada by master growers. Their root systems are exceptional and the plants are of the highest quality. Consequently, our EconoPlant and TurboPlant pot sizes, although smaller than 1 gallon size, are great value.

EconoPlants

Known as horticultural plugs, these pots are 3” in diameter and a generous 4” tall, with a slightly tapered bottom. They provide great value if you want to experiment with a lot of varieties, or if you have a large are, or many beds to fill. Look for “Lots of 10” EconoPlants on our Special Offers page for great value!

TurboPlants

These pots are 5″ across and 5” tall, with exceptionally well developed root systems. They are the perfect stand-in for the traditional 1 gallon pot. Choose this size if you want fast results or would like to treat someone with a gift. Look for “Lots of 3” on each plant variety page, and follow the age-old advice of planting in scalene. Then buy a single complementary variety to add interest.

You can always check the size differences right before ordering, by clicking on Want to know what each pot size looks like? above the "Options" drop down, on each product page.

Shrub size comparison 225x300 - Answers to Frequently Asked Questions Grass size comparison 227x300 - Answers to Frequently Asked Questions

Sorry, we don’t. We only ship within Ontario, Quebec, New Brunswick, Nova Scotia, and Prince Edward Island, in Canada.

Simply, we do not grow all plants in both sizes. If a plant size is “out of stock”, it doesn’t mean it was ever available in that pot size. Our e-commerce system is set to enable us to sell all sizes in the future. We plan to keep expanding!

This is a very hard question to answer. We have hundreds of varieties of plants, and like all living things, their growth is organic and not ruled by mere humans. We have some plants available one year, and then not the next. Please check the website once in a while, as it is impossible to answer this question about any given plant variety.

Store your plants or in a cool, dark area inside or outside. Water as needed, and mist foliage. Before planting, acclimatize them by putting them outdoors out of direct sunlight and wind. You want to avoid variations in humidity and temperature that may shock them.

We are closed from October 31st to mid-April. We begin shipping sometime in mid to late April, and ship weekly. Please check our website home page in April, for further details.

You may start placing orders for spring next year on November 1st. It is not possible to place next year orders before then. All orders placed until October 31st (inclusive), will automatically be shipped the year in which they were ordered. Orders placed from November 1st to mid April of the following year, will be shipped in the spring.

We are sorry, but due to the nature of our products (plants being organic creatures and having their own timelines) we don't offer shipping on a specific date.

Unfortunately, you cannot. Our business is set-up on an e-commerce model - so, we grow plants, take orders, and ship. We follow this model strictly, as we are incredibly busy, and it's almost impossible for us to get away from tending plants.

We are using best practices to ensure everyone's safety:

  • We wear locally sewn masks.
  • We use Nitrile gloves.
  • We are practicing self-distancing.
  • We disinfect our hands between each order.
  • At this time the team is all healthy, but if anyone shows symptoms of a virus they will quarantine according the guidelines of the Federal Government.
  • Corona Virus can live up to 24 hours on cardboard. Our plants can live for several days inside their shipping boxes. So, go ahead and let your box sit for a day after delivery before opening it.

Everyone, please take care and be safe. And get out and garden!

We can't answer questions about the future availability of sold-out items, nor is it possible to pre-order sold out items. Our best advice: We do update our main inventory in December, so check the website and order then, to ensure that the plants you want don't sell out. We also send out an annual stock update email - so, join our mailing list. Other than that, please check the website once in a while for the plants you want.

Sorry, it is not possible to pre-order sold out items.

Our best advice: We do update our main inventory in December, so check the website and order then, to ensure that the plants you want don't sell out.

We also send out an annual “stock update” email - so, join our mailing list. Other than that, please check the website once in a while for the plants you want.

Sorry, we only accept payment through our website.