Can I pick up my order?
Unfortunately, you cannot. Our business is set-up on an e-commerce model - so, we grow plants, take orders, and ship. We follow this model strictly, as we are incredibly busy, and it's almost impossible for us to get away from tending plants.
What if I want my order to be shipped on a specific date?
We are sorry, but due to the nature of our products (plants being organic creatures and having their own timelines) we don't offer shipping on a specific date.
When can I start placing orders for spring next year?
You may start placing orders for spring next year on November 1st. It is not possible to place next year orders before then. All orders placed until October 31st (inclusive), will automatically be shipped the year in which they were ordered. Orders placed from November 1st to mid April of the following year, will be shipped in the spring.
When do you ship?
We are closed from October 31st to mid-April. We begin shipping sometime in mid to late April, and ship weekly. Please check our website home page in April, for further details.
What should I do if I'm not ready to plant when I receive my order?
Store your plants or in a cool, dark area inside or outside. Water as needed, and mist foliage. Before planting, acclimatize them by putting them outdoors out of direct sunlight and wind. You want to avoid variations in humidity and temperature that may shock them.
Do you ship to the USA?
Sorry, we don’t. We only ship within Ontario, Quebec, New Brunswick, Nova Scotia, and Prince Edward Island, in Canada.
When can I place my order?
All year round! We close for the winter on October 31st, but continue to take orders for next year. As soon as your plants become available in the spring / summer, we will ship them to you. (Orders placed by October 31st, will be shipped the year they are ordered.)