Can I per-order sold out / out-of-stock items?
Sorry, it is not possible to pre-order sold out items.
Our best advice: We do update our main inventory in December, so check the website and order then, to ensure that the plants you want don't sell out.
We also send out an annual “stock update” email - so, join our mailing list. Other than that, please check the website once in a while for the plants you want.
When will the out-of-stock plants I want be in stock?
We can't answer questions about the future availability of sold-out items, nor is it possible to pre-order sold out items. Our best advice: We do update our main inventory in December, so check the website and order then, to ensure that the plants you want don't sell out. We also send out an annual stock update email - so, join our mailing list. Other than that, please check the website once in a while for the plants you want.
What precautions are you taking in response to Covid-19?
We are using best practices to ensure everyone's safety:
- We wear locally sewn masks.
- We use Nitrile gloves.
- We are practicing self-distancing.
- We disinfect our hands between each order.
- At this time the team is all healthy, but if anyone shows symptoms of a virus they will quarantine according the guidelines of the Federal Government.
- Corona Virus can live up to 24 hours on cardboard. Our plants can live for several days inside their shipping boxes. So, go ahead and let your box sit for a day after delivery before opening it.
Everyone, please take care and be safe. And get out and garden!
Can I pick up my order?
Unfortunately, you cannot. Our business is set-up on an e-commerce model - so, we grow plants, take orders, and ship. We follow this model strictly, as we are incredibly busy, and it's almost impossible for us to get away from tending plants.
Do you ship to the USA?
Sorry, we don’t. We only ship within Ontario, Quebec, New Brunswick, Nova Scotia, and Prince Edward Island, in Canada.
What’s the difference between "Econoplants" and "Turboplants"?
Our plants are propagated and hand raised in Canada by master growers. Their root systems are exceptional and the plants are of the highest quality. Consequently, our EconoPlant and TurboPlant pot sizes, although smaller than 1 gallon size, are great value.
Known as horticultural plugs, these pots are 3” in diameter and a generous 4” tall, with a slightly tapered bottom. They provide great value if you want to experiment with a lot of varieties, or if you have a large are, or many beds to fill. Look for “Lots of 10” EconoPlants on our Special Offers page for great value!
These pots are 5″ across and 5” tall, with exceptionally well developed root systems. They are the perfect stand-in for the traditional 1 gallon pot. Choose this size if you want fast results or would like to treat someone with a gift. Look for “Lots of 3” on each plant variety page, and follow the age-old advice of planting in scalene. Then buy a single complementary variety to add interest.
You can always check the size differences right before ordering, by clicking on Want to know what each pot size looks like? above the "Options" drop down, on each product page.
Can I send you a picture of my garden so that you can give me some advice?
We wouldn't recommend it! We are a plant grower and supplier; and we don't have sufficient personnel to provide a design service. If you are looking for more advice, work with a local landscape designer.
What if I want my order to be shipped on a specific date?
We are sorry, but due to the nature of our products (plants being organic creatures and having their own timelines) we don't offer shipping on a specific date.
When can I start placing orders for spring next year?
You may start placing orders for spring next year on November 1st. It is not possible to place next year orders before then. All orders placed until October 31st (inclusive), will automatically be shipped the year in which they were ordered. Orders placed from November 1st to mid April of the following year, will be shipped in the spring.
When do you ship?
We are closed from October 31st to mid-April. We begin shipping sometime in mid to late April, and ship weekly. Please check our website home page in April, for further details.
What should I do if I'm not ready to plant when I receive my order?
Store your plants or in a cool, dark area inside or outside. Water as needed, and mist foliage. Before planting, acclimatize them by putting them outdoors out of direct sunlight and wind. You want to avoid variations in humidity and temperature that may shock them.
When is the plant I want going to be available?
This is a very hard question to answer. We have hundreds of varieties of plants, and like all living things, their growth is organic and not ruled by mere humans. We have some plants available one year, and then not the next. Please check the website once in a while, as it is impossible to answer this question about any given plant variety.
Why has the plant I want been out of stock forever in the (econoplant or turboplant) size I want?
Simply, we do not grow all plants in both sizes. If a plant size is “out of stock”, it doesn’t mean it was ever available in that pot size. Our e-commerce system is set to enable us to sell all sizes in the future. We plan to keep expanding!
When can I place my order?
All year round! We close for the winter on October 31st, but continue to take orders for next year. As soon as your plants become available in the spring / summer, we will ship them to you. (Orders placed by October 31st, will be shipped the year they are ordered.)